Customer Care Coordinator

Location: Auckland - East Tamaki - Harris Road

Job Category: Administration and Office

Job Description

Habit Health is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential.

Our East Tamaki branch is seeking a full-time Customer Care Coordinator to provide support to the Customer Care Team Lead ensuring efficient, quality, and smooth functioning of the management of incoming customer enquiries and existing customer requests. This is a part-time role for 32hrs/week - happy to be flexible around how those hours look across the working week. It is based at the Harris Road clinic and will remotely engage with other branches.

This role is based more behind the scenes with providing the very best customer service to all internal and external clients.

Main responsibilities:

• Provide adequate support and leverage to the Customer Care Team Lead
• Provide excellence in Customer Service and support to internal and external customers
• Contributes to a high-performing Habit Health Team
• Maintains strong relationships both internally and externally with all stakeholders 
• Compile Data for internal/external reports and audit purposes
• General administrative duties and provide back up support to other departments in periods of high volume
• Maintain and process client change requests & create logins for our client portal
• Provide ongoing IT Support to both Admin & Clinical Staff in the use or our own PMS
• Triage and monitor client enquiries and website enquiries.
• Compile and answer customer quotes

This role offers growth, development and opportunities to excel all the while promoting a flexible work / life arrangement. 

The benefits of working with us:

• All efforts made to provide you with the work / life balance that suits your needs
• Permanent part-time role with clear career progression 
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services 

The ideal candidate:

• Warm and approachable – a friendly manner is key!
• Previous experience in preferably healthcare, customer service experience as well as experience in an admin role.
• Sound skills using Microsoft Office especially Excel.
• Excellent communication skills – you will be meeting new and varied people every day and be the first introduction to Habit Health & EAP Services
• Willingness to learn

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, click APPLY.
For a copy of the position description, please click 'Apply' which will take you through to our Careers website and will activate this link .

Please refer to job no 1734 in your cover letter when applying for this role.

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.