Customer Care Representative

Effectively manage enquiries from both internal and external customers through a range of different communication methods Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies Run reports as necessary Maintain documentation in accordance with quality and financial audit requirements Work in adherence to quality and compliance processes Contribute to a positive team environment and provide colleagues with support Establishes and promotes a work environment that supports the Quality Policy and Quality System. Implements initiatives and plans that align with individual or team objectives. Relationship Building Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity. Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives. Experience in a similar customer facing role Excellent attention to detail Ability to understand customer needs Previous experience with ERP / MRP Systems & MS Office Applications and reporting tools such as Tableau is highly regarded