Customer Care Representative

• Work from the office or choose our flexi working option
• Start Date: 12th of August 2024
• $27.58 per hour + strong training plan and development opportunities

About the Role:

Here at NZ Post, we are all about people! We connect families, friends, communities and businesses globally. What we do is pretty special!We communicate with our customers via phone, email and social media and when we connect, it's with a warm friendly and positive attitude.

To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible.Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.

The main office for this role is based in East Tamaki, Auckland however we are offering flexible working options where you get to choose to either be office based or a mixture of both working from home and the office depending what works best with you and your lifestyle!

Training will be for 3 weeks from start date (12th of August 2024), conducted in person at 122 Kerwyn Avenue, East Tamaki. Your training roster will be 40 hours per week Monday to Friday 8.30am to 5.00pm. You will have ongoing training for 16-17 weeks total to learn all there is about NZ Post.

The roster post training will be Monday to Friday between 8am - 6pm.

Day to day you will:

• Receive and respond to information and queries across a diverse range of channels including phone, email and social media
• Resolve customer queries end to end, navigating a variety of systems at any given time
• Use your customer service skills and experience to manage difficult customer queries, with support where necessary

Please note our process may require you to complete online testing to understand you technical capability, if you do get this sent to you please complete at your earliest convenience.

Check out this video for"A day in the Life of a Customer Care Representative

• Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently
• Someone who is resilient and has the ability to “bounce back”
• Strong written and verbal communication skills
• Someone tech savvy and know how to navigate and multi task between various systems.
• The ability to deal with all sorts of people and queries while keeping cool under pressure
• Someone who is adaptable & thrives in a dynamic working environment

Why this is more than a job:

• He tangata, he tangata – it is the people.Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.
• Whether you are in the office or working from home, fun is a must! We have loads of social events that you can be part of.
• Access to discounted health insurance, banking plans and accommodation for you and your family.
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• Free onsite parking
• Days off on public holidays

All external applicants will be required to provideproof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.

There's something really special about being part of the team here at NZ Post – Tukurau Aotearoa, who we are and what we stand for is grounded in our values .

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.