Customer Compliance Analyst - Gaming

Are you an inquisitive and detail-oriented professional with a passion for delivering high quality work? If so, we have an exciting opportunity for you to become a crucial part of our team as a Customer Compliance Analyst.

We are a highly-regulated and compliant business with a focus on providing exceptional service to our VIP patrons. As a key player in the team, you will manage the on-boarding process of these esteemed customers, conducting checks and screening under our compliance framework. Key responsibilities will include:

• Conducting thorough screenings of Premium and VIP patrons.
• Processing and presenting Know Your Customer (KYC) applications and VIP upgrade applications based on completed checks
• Providing guidance to the business in accordance to internal and external policies, always ensuring compliance.
• Delivering outstanding service to internal stakeholders with a customer centric approach, whilst ensuring compliance.
• Handling last-minute requests with ease and efficiency.
• Working closely with the Sales and Operations teams, business leaders,SkyCity Financial Crime and Host Responsibility teams to achieve best results.
• Upholding a strong commitment to following procedures while maintaining a pragmatic approach and the ability to challenge when necessary.
• Demonstrating excellent verbal and written communication skills to liaise effectively with team members and customers.

You:

We'd love it if you could bring the following to the role:

• Strong attention to detail and good investigative skills.
• Curiosity and eagerness to learn quickly in a fast-paced environment.
• Excellent verbal and written communication skills.
• Competent PC skills, particularly Microsoft Office.
• Confidence in dealing with challenging situations and finding practical solutions.
• Ability to work effectively in a small, close-knit, and motivated team.

To get you across the line:

The role is primarily based during standard business hours Monday to Friday, but due to the nature of the role and the size of the team, you may be required to rotate and cover weekends. Flexible working is an option.

The Perks:

Join an excellent team culture that values collaboration and mutual support and work alongside an energetic and inspiring manager who fosters growth and development. you'll also enjoy:

• Fully subsidised health insurance
• Meals from $2.50 in our awesome staff cafeteria
• Discounted city car parking
• Free entry to the Sky Tower whenever you like!
• Discounts across site in our hotels & restaurants
• Real career opportunity in an inclusive and supportive organisation. 

If you are ready to take on this exciting challenge and have the skills to thrive in our dynamic and compliant environment, we would love to hear from you! 

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

S kyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.