Customer Coordinator

Bring your administration skills and passion for customer service and join us in delivering world-class residential maintenance services. This is a 6-month fixed term contract, offering the opportunity to contribute to a high-performing team in a fast-paced environment.

As our new Customer Coordinator, you’ll be responsible for managing customer requests from the moment a work order is raised, through to dispatching the appropriate trades, invoicing, and closing the job—ensuring customer satisfaction every step of the way.

This is a fast-paced and dynamic environment that requires someone who can manage change, juggle competing priorities, and keep the Switched On vision front and center.

Key Responsibilities:

• Dispatching trades within allocated timeframes
• Invoicing completed work
• Maintaining accurate records
• Ensuring customer satisfaction through effective communication and service delivery
• Proactively managing customer complaints

Requirements:

• 3+ years’ experience in an office administration role
• Building industry knowledge (preferred but not essential)
• Strong communication skills across a range of stakeholders
• Proven ability to problem-solve and use initiative while working within prescribed processes
• Ability to prioritise and manage a busy workload
• High attention to detail

Benefits:

• Employee recognition program
• A focused and supportive team environment
• A company that truly values life outside of work
• Professional and personal growth opportunities

The Company:

Switched On Group exists to enhance environments for whānau, businesses and communities across Aotearoa. Our whānau and iwi-owned construction group is leading the way in kaimahi and customer care. As an Amotai Registered business, people and wellbeing are at the centre of how we operate.

As part of the wider group, Switched On Housing works to ensure that whānau living in Kāinga Ora properties have safe, warm, dry and comfortable living environments. As one of the key Maintenance Partners on the Te Mahi Ngātahi contract, we support families and hapori-communities from Tairāwhiti-Gisborne in the north to Waitaha-Canterbury in the south through property maintenance.

How to apply

If this role sounds like you click the APPLY button now.