Customer Engagement Decisioning Analyst

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role 

In this role, you’ll optimise and enhance customer decisioning strategies to ensure every interaction is relevant, timely, and impactful. Working with advanced tools and cross-functional teams, you’ll turn insights into meaningful actions that drive better customer outcomes and long-term value.

What are the key day to day tasks of this role?

• Monitor and optimise Pega Customer Decision Hub models and predictors to ensure NBCs (Next Best Conversations) deliver the right outcomes for customers.

• Analyse decisioning performance across channels, identifying trends, gaps, and opportunities for improvement.

• Configure predictive models in GUI to optimise NBCs and decisioning for maximum customer engagement impact. Ensuring models drive relevant, personalised interactions that deliver meaningful outcomes.

• Translate analysis into clear, actionable recommendations for stakeholders.

• Collaborate with analytics teams to design and run experiments that improve decision-making outcomes.

• Support a strong risk and health & safety culture by adhering to relevant policies and practices.

• Leverage Pega CDH’s GUI to create clear, actionable reports and dashboards that communicate NBC performance and decisioning insights to stakeholders.

What attributes will this person display in order to be successful in this role?

• Hands-on experience in data analysis, and ideally exposure to marketing analytics or customer engagement strategies.

• Strong problem-solving skills and a curious mindset.

• Ability to communicate complex insights in a simple, actionable way.

• Proven collaboration skills across diverse teams

• Confidence working in ambiguity and driving clarity across stakeholders

• Experience with Pega Customer Decision Hub or similar platforms is desirable.

• Background in financial services or other regulated industries would be advantageous.

• Tertiary qualification in Data Science, Statistics, Business, Technology, or a related field.

Role Details

Full time - 37.5 hours per week, Monday to Friday.

Location – 80 Queen Street, Auckland CBD

Pay range - $90,000 to $96,000 per annum.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.