Customer Experience Manager (Receptionist/PA)

Customer Experience Manager (Receptionist/PA)

Front Office & Guest Services (Hospitality & Tourism)

We're not your average accounting firm. We're a client-focused team of accountants and business professionals who act as an extension of our clients' finance teams.

In this role, you will be responsible for:
Building and maintaining strong relationships with our clients
Providing exceptional customer service
Contributing to the overall success of the team

The role will involve :
Being responsible for the end to end customer experience
Diary management, including scheduling client meetings 
Supporting the team to win new clients by maximizing the impact of our external engagements, presentations and other business development activity.
You own the client onsite experience, which involves welcoming clients to Frank, and on-site hospitality
Being responsible for internal and external events, ranging from staff events to EOFY client events, speaking events (including presentation decks) and other opportunities to represent Frank and drive revenue.
You will be an administrator of our client CRM and practice management system XPM, and associated systems. You will ensure the data is up to date, users are trained appropriately (as part of new employee onboarding, and ongoing), data integrity is checked and maintained, and improvements are identified and implemented in line with company plans.
Skills, qualifications, and experience
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Proficient in Microsoft Office Suite
Previous experience in a customer service role (preferred)

We look forward to hearing from you!

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

Which of the following Microsoft Office products are you experienced with?

Do you have customer service experience?

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