Customer Experience & Sales Support

At Mons Royale, we believe action and adventure sports can better people and the planet. However, most of the clothing designed for these sports is not good for the planet; our mission is to shift riders from synthetics to natural fibres and to inspire the rider to a life of action and adventure.

We are a growing brand with a big mission and we have an opportunity for someone to join our team in Wānaka. This individual will play a pivotal role in supporting the customer requirements for our eCommerce and Wholesale markets within New Zealand & Australia. All whilst contributing to the success of and your own personal growth within Mons Royale.

The successful applicant will be passionate about helping people find solutions, enjoy problem solving, and have the ability to successfully work in with the regional and global team to tackle various tasks that form day-to-day operations. You will be working closely with the support of the Global Customer Experience Manager to complete these tasks to the highest level. While you will have daily guidance and mentorship where required, we'll make sure you have room to take initiative driven by our core values. The right candidate will thrive on our shared values, enthusiasm for the outdoors, and our goal to provide the highest level of customer service in the industry.

This is a full-time, office-based role as you will need to be connected to the team and absorb our culture. With that said, we like to work hard and play hard. So once you're up to speed, we'd like to encourage the occasional powder day or flexibility to work remotely when appropriate.

What you’ll be doing:

• Communicating with Mons customers to assist all their needs - managing returns, exchanges, and warranty requests
• Processing orders for various consumer and retail channels
• Assisting wholesale customers with order updates, product information, and general support 
• Liaising with warehouses and logistics providers to manage order and stock dispatches
• Managing the accuracy of inventory at our New Zealand warehouse
• Providing excellent customer service via email and phone
• Supporting regional and global team members with other general tasks as required
• Thriving within a small, ambitious, and hard-working team

Requirements

• Experience in a similar customer service position
• Experience managing warranty claims, returns, and processing credits
• Ability to multitask and remain flexible in a fast-paced apparel business
• Excellent attention to detail
• Strong organisational, time management, and communication skills
• Strong written and verbal English
• Self-starter mentality with the capability to execute without constant supervision
• Experience with ERP systems (NetSuite or similar) Microsoft Office (Excel), and generally technologically savvy
• Genuine passion for sustainability and the outdoors, able to promote and embody our company values
• Valid New Zealand work visa

Benefits

Opportunity for Growth.

Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside New Zealand.

Mountain Town Lifestyle & Flexibility.

We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace. This role will be based in our brand home, Wānaka.

We value people and our team.

Company culture is important to us. We're often together in the mountains, or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck, and our hometown of Wānaka, Mons is comprised of a globally diverse workforce. We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.

Embracing the entrepreneurial spirit.

Being a part of a fast-growing brand means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.

Competitive Salary, Seasonal Product Allowance & Industry Discounts.