Customer Experience Supervisor

Bay Venues …. Haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate – the iconic Mount Hot Pools, Baywave, or Mercury Baypark to name a few. As the kaitiaki of 24 facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community.

Here at Bay Venues, we are all about ensuring we create memorable moments - and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships),  Kaitiakitanga (Caring) and  He Toi Tangata (Excellence) are lived on the daily as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, great things will happen!

About The Role:

We’re looking for a passionate and proactive Customer Experience (CX) Supervisor to lead our front of house team at the iconic Mount Hot Pools. This role is perfect for someone who thrives in a customer focused environment, has a knack for leadership, and ideally a background in tourism or hospitality.

As the CX Supervisor, you’ll ensure our customers receive exceptional service while supporting the daily operations of the venue. You’ll also play a key role in tourism initiatives, special guest hosting, and community engagement.

About You:

We are looking for a natural leader with a passion for creating memorable customer experiences. You’ll bring a warm, approachable style and thrive in diverse, people focused environments, and understand what it takes to deliver exceptional service in busy public facing venues.

You’ll be confident managing teams, resolving customer enquiries, and keeping operations running smoothly. You’re proactive, organised, communicate clearly, lead with empathy, and know how to bring out the best in others.

We have put together a bunch of perks to support our culture of connection and fun.  Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

• a gym membership to our Clubfit Gyms,


• access to our five aquatic facilities including Baywave and Mount Hot Pools,


• subsidised speedway passes and generous discounts on our programmes, services and merchandise,


• heavily subsidised coffee at our on-site cafes,


• access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture.  No matter your age and stage you may be, we are an inclusive bunch all driven by our vision of creating The Best Venues for the Bay. Come on – take the punt; you won’t regret it! 

Applications close 22 August 2025