Customer Manager Wholesale Banking

Customer Manager – Wholesale Banking

Permanent Full-time role

Based in Auckland OR Wellington

Westpac is New Zealand’s market leader in delivering complex payments, technology and data solutions to Business Banking, Institutional and Government customers through our Transactional Banking team.

Mō te tūranga | About the Role

We are looking for a commercially driven and customer‑focused Customer Manager – Wholesale Banking to join our Transactional Banking team within Institutional and Business Banking (IBB). We are looking for a Customer Manager who builds relationships that genuinely matter to wholesale clients, and who understands that strong advocacy, commercial outcomes and customer base growth reinforce each other.

You will own a portfolio of wholesale clients and be accountable for revenue growth, pricing discipline, product utilisation and client retention. A key objective is to grow our customer base by identifying and converting new opportunities. You will work closely with Relationship Managers and customer product management to shape solutions that add real value and strengthen long term partnerships.

Key responsibilities include:

• building deep relationships with senior financial and operational stakeholders

• taking ownership of portfolio outcomes and overall customer base growth

• delivering consistently strong experiences that lift customer advocacy.

• lead pricing conversations and commercial negotiations whilst converting new opportunities and protect existing relationships

• provide credible guidance across cash management, payments, liquidity and digital solutions

• champion digital onboarding and self-service to improve efficiency whilst maintaining high risk and operational standards

Nā tāu rourou | What will you bring?

We’re looking for someone with strong commercial acumen, exceptional negotiation and influencing skills, and a customer‑centric mindset. You will bring resilience, professionalism, and the ability to balance outstanding service delivery with achieving business growth.

• 5+ years’ banking experience, ideally with institutional or business clients.

• A relationship driven approach and proven commercial judgement

• Experience in transactional banking, cash management, payments or a related product area

• Strong negotiation and financial analysis capability

• Confidence engaging senior client decision makers

• A proactive, accountable style with a focus on customer and portfolio growth

​Westpac Hei Wāhi Mahi | Working at Westpac

• In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Growth and development – we provide opportunities for development and promote internal mobility

• Recognition - we recognise and reward our star performers

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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