Customer Onboarding Agent

A career with EROAD gives you the unique opportunity to work in a fast-growing organisation that is leading the way with in-vehicle technology, making our roads safer, more productive and aims to reduce environmental impact. EROAD has an awesome purpose – delivering intelligence you can trust, for a better world tomorrow.

About the Role:

We're in search of a Customer Onboarding Agent to join our dynamic team in Albany, Auckland. You’ll be at the helm of welcoming customers and coordinating installations between our installers and customers, working with our CRM system to ensure everything runs seamlessly. It's not just about coordination; it's about orchestrating success for our newest customers.

Under the guidance of our supportive managers, you'll be involved in a range of tasks, including reviewing converted quotes, liaising with customers, allocating stock, issuing purchase orders, and coordinating with third-party stakeholders. But it's not all work and no play. You'll also have the chance to flex your problem-solving muscles, handling customer queries with finesse. It's a role where every day brings new challenges and opportunities for growth.

Here's what we're looking for:

• Proven experience in a similar role, ideally with exposure to coordinating installers or trades.
• Your organisational skills shine through in your approach to work, with a strong emphasis on meticulous recordkeeping and spreadsheet skills.
• Your communication skills are top-notch, making interactions with you a delight and collaboration a breeze.
• You’re known for your outstanding customer-centric approach and passion for working with customers to ensure their success with us.
• You thrive in a high-performing, fast-paced environment, and you’re a systematic problem solver.

Why you’ll love working at EROAD:

EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. 

We value diversity and are proud to be a multicultural organisation. At EROAD, we invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities. 

Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where your ideas can thrive. 

Join EROAD and be part of a purpose-driven organisation shaping the future of connected transport - we would love to hear from you