Customer Onboarding & Success Manager

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

BlinkPay is an entity of the BNZ Group.

About BlinkPay 

Looking for an exciting opportunity to join a fast-growing team that is dedicated to making a difference in the payment industry? BlinkPay is seeking top-notch talent to join our team of payment experts as we continue to innovate and develop cutting-edge payment solutions for our clients. With our customer-centric approach and state-of-the-art technology, BlinkPay is committed to providing secure, reliable, and efficient payment services to our customers. 

Position Overview 

As the Customer, Onboarding and Success Manager, you’ll be responsible for delivering a seamless, consistent and technically sound onboarding experience for BlinkPay merchants. You will be driven to ensure that every customer is successfully onboarded, confident using the BlinkPay platform and actively transacting as early as possible. 

Role Responsibilities 

• Own the end-to-end onboarding process from “signed paperwork” to “live and transacting”.
• Lead onboarding kick-off meetings with customers and internal teams.
• Translate technical requirements into clear, achievable steps for customers.
• Guide merchants through API key setup, integration, testing, and go-live processes.
• Troubleshoot early-stage integration queries and escalate appropriately.
• Serve as the primary point of contact post-onboarding.
• Provide education on best-practice utilisation of BlinkPay’s products.
• Monitor early transactional activity and intervene proactively if usage is low.
• Maintain CRM accuracy and ensure onboarding status flows are updated in real time.
• Build automation workflows to streamline onboarding and customer lifecycle steps.

Required Experience & Qualifications 

• Strong technical aptitude (comfortable explaining APIs, webhooks, integrations).
• Experience in customer onboarding, implementation management, or technical customer success.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple onboarding projects concurrently.
• Highly structured, organised, and proactive.
• Strong customer empathy and relationship-building skills.

Preferred Experience & Qualifications 

• Experience in payments, fintech, SaaS integrations, or related technology fields.
• Familiarity with HubSpot or equivalent CRM.
• Basic understanding of API Centre standards and NZ open banking ecosystem.
• Project management exposure (Agile, Kanban, or similar practices).
• No specific formal qualification required.
• Relevant certifications (project management, CX, business analysis) are beneficial but not essential.

What will success in this role look like?

• Faster time to value for merchants
• Improved transactional volumes and revenue realisation
• Higher customer satisfaction
• Reduced load on engineering and BD
• A scalable, repeatable onboarding engine that supports BlinkPay’s growth

What We Offer 

• Collaborative and innovative work environment 
• Competitive compensation package with benefits 
• Professional development opportunities 
• Flexible working arrangements, this is a 100% work from home role 
• Health insurance coverage 
• Regular team events and activities 

Important Note 

BlinkPay values genuine lived experience and reserves the right to decline applications suspected of being AI-generated. All applications should reflect genuine experience and qualifications. 

BlinkPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

We are currently only accepting application from people located in New Zealand with the right to work in New Zealand. 

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.