Customer Relationship Manager - Auckland CBD

Be a part of Australia's largest promoter of financial inclusion with 1500+ people across the globe.

Find the right position for you

Filter results

Work type

• Full-time 1

Locations

• Auckland 1

Categories

• Collections 1

Customer Relationship Manager - Auckland CBD

Apply now Job no: 494529
Work type: Full-time
Location: Auckland

• Auckland CBD location, close to local shops and eateries and public transport and car parks
• Hybrid WFH flexibility for work-life balance
• No collections experience required! Supportive training and career progression

What your new job involves

• Manage outstanding accounts with clients from New Zealand’s largest institutions
• Making and receiving high volume outbound/inbound calls
• Investigations to locate and establish contact with our customers
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

What we can offer you!

• Competitive salary as entry level
• Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
• Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programs
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, plus breakfast and fresh fruit in the office
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire

Who you are
Want to start or grow your career in Financial Services with a leading provider? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent communication skills (both written and verbal)
• Persistence and resilience to have challenging conversations
• Ability to negotiate will be highly desirable
• Share a passion for results and a target driven environment
• A natural problem solver and solution provider
• Basic computer literacy skills
• A desire to learn and take on feedback
• Our Contact Centre operating hours areMonday to Friday 7:30am – 7:30pmwith rosters between these times
• Must be available to work permanent full-time (40 hours)
• Must have work from home capability

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

Advertised: 21 Jun 2024 New Zealand Standard Time
Applications close:

#J-18808-Ljbffr