Customer Service Account Executive - Get Hired Fast

LSG Sky Chefs is one of the the world's largest suppliers of airline catering services.  Our New Zealand business employs approximately 800 people and delivers up to 30,000 meals a day to airlines operating from the international airports on both islands.  We currently have a position for a proactive and energetic Account Executive in our Customer Services Department.

This position reports to Director, Sales and Service New Zealand, and exists to manage our operational relationship with assigned client airlines.  This focuses on short term issues but also has input to strategic matters, with involvement in corrective action management and projects being a key part of the role.

Like most clients, ours seek a solutions focus, and need an understanding of product and service delivery from the customers perspective.  This is NOT a sales role as such – much more about diplomatic and timely management of both personal and corporate relationships, and service provision through our operational areas.  We are seeking a "farmer", not a "hunter".

Ideally, candidates will have been involved in a corporate client service role for at least 3 years.  They will be comfortable working with people from a range of ethnic backgrounds, and will be aware of cultural considerations when doing so.  Airline operational experience in a support function would be preferred - catering ideally, but freight and logistics would also be a big help.

Ours is a dynamic and fast-paced industry, but maintains a relatively strict hierarchy.  In this environment diplomatic situation management skills are an absolute requirement – at times you will be dealing in high stress situations requiring the immediate assistance of both internal and external agents.  This will naturally require you to negotiate outcomes that meet everyone's satisfaction.

Applicants will need:

Client Management skills – probably learned in a high-value and short time-frame environment. 

Communication skills: excellent verbal and written English language skills and the confidence to communicate effectively with senior staff and managers, taking direction for work to be carried out and negotiating agreed outcomes with those departments

Leadership skills: proven ability to motivate others to achieve the required quantity and quality results.  These skills may have been gained in other environments eg sports or cultural groups.

Personal management:  ability to manage your own time and resources to ensure that all allocated tasks are completed effectively and efficiently.

Computer skills: excellent keyboard and data input and a thorough knowledge of Office applications including Word, Excel and PowerPoint.  

We are offering a competitive salary and career opportunity, in a friendly team environment. Meals and free parking are also provided.  Career opportunities (including world-wide) would be available as a result of your successful completion of this role.