Customer Service and Sales Support -USA & Export

Customer Service and Sales Support -USA & Export

Do you like the idea of working with partners and clients from around the world? If so, this job is for you.

James Dunlop Textiles is a well-established family-owned New Zealand textiles wholesaler and distributor.  Our company offers drapery upholstery and wallpaper for use in residential and commercial situations. We import textiles from around the world and sell our products globally with an emphasis on the New Zealand, Australian, USA and Asian markets.

We are currently looking for a Customer Service and Sales Support superstar to join our Export team, someone who is detail orientated and passionate about working with clients in international locations, particularly the United States.

This team works with agents, distributors and customers via email and telephone and in all markets except New Zealand and Australia with the main market being the United States. We have some activity in Asia too and this role will work with those partners.  

You will be part of a small, dynamic team that are passionate about the work they do and the impact they have with our customers and partners alike.  Your work will involve a variety of customer service, sales and project work and administrative tasks.  There will be emails to process, fabric reserves and orders to place, commercial projects to be undertaken, pricing and stock availability enquiries to answer, sample requests to be fulfilled and goods to be shipped. You will be required to develop freight, shipping and logistics solutions for commercial project work and undertake special projects from time to time.

You will be flexible and able to work with a variety of people from different cultures and regions of the world. 

You will liaise with our warehouse, procurement and sample department teams in your work and it is your job to make our customers look good and to create a positive experience for them.

Our ideal candidate will have prior experience in customer service and sales support roles. You may have experience of freight forwarding and shipping goods internationally.

You may have worked in a similar industry – the building industry, commercial flooring, architectural specifying, furniture manufacturing and design or freight forwarding. This is an optional not a must. 

A person with the following skills and experience is sought –

• A team player who has experience in customer service and sales support roles
• Highly organized and with strong attention to detail
• Able to multitask, prioritise tasks and meet deadlines
• Able to communicate well both written and orally, your spelling must be first-class 
• Have excellent computer skills including Microsoft Office
• Be a fast learner
• Be proactive
• Be self-motivated and very good at following up with customers
• Be a positive person by nature
• Committed, loyal and trusting
• SAP (or equivalent) experience beneficial
  What we offer: 
• Employee Assistance program 
• On the job training
• Free Third-party financial advice
• Ample free street parking
• An amazing team culture
• Discounted products
• James Dunlop Honey annually from our beehive.

This role is full-time 40 hours per week 7.00am – 3.30pm Monday to Friday New Zealand time. 

If you love working in a busy environment and enjoy being a valued member of a small and supportive team please forward your cover letter and CV today!  We look forward to hearing from you.

Applicants must have NZ Citizenship or Residency or have the ability to work without restrictions in New Zealand.  Sponsorship is not available. Please note due to the location the successful application would require transport to get to and from work.