Customer Service Officer

Role type: Permanent, part-time

About Us:

Part of Yoobee Colleges Ltd., Elite School of Beauty & Spa is a leading training provider for the beauty industry with campuses in Auckland, Hamilton and Wellington. We are ranked as a Category 1 provider, by NZQA, their highest rating. We believe our reputation and our successes are second to none, and we’re proud of it!

We train people who want a career in beauty. Our strong Industry relationships provide our students with unique opportunities to enable them to launch their Industry career.

To find out more about us, please visit

About the role

You will deliver excellent customer service and administration support, ensuring that:

• All student enrolment paperwork is processed accurately and adheres to compliance requirements
• Student fees are collected and managed efficiently within one month of course start dates
• General reception duties are managed in a timely manner to support the needs of the campus
• The manager is supported with general administration tasks to a high standard with confidentiality being maintained
• Our customers are supported with general enquiries

About you:

You bring positive energy to your workplace and role, and you enjoy interacting with people from all walks of life. In addition to this, some of the other skills and experience you have may include:

• Self-motivated, energetic, and friendly individual with excellent personal presentation.
• Outstanding customer service & telephone manner
• Working knowledge of Microsoft Office suite (Word, Excel, and Outlook)
• Ability to remain calm and patient under pressure
• Proven ability to prioritise tasks and manage time effectively and efficiently
• Strong written and verbal communication

Why work with us?

• Be part of a leading training provider for the beauty industry
• Work-life balance – weekends off! And time off during Christmas & New Year
• Birthday leave / one day extra leave for special family events
• Strong commitment to your growth & development within the organisation
• Rewarding opportunity to support students in their journey pursuing creative industries
• Strong commitment to your professional growth & development
• Amazing work culture that is highly collaborative and supportive

To Apply:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.