Customer Service Officer (Fixed-Term Contract)

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ID: 541834

Location:

Auckland, NZ

Customer Service Officer (Fixed-Term Contract)

Jump Aboard for #betterways

CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

 

About the Role:

We have a new 9-month fixed term opportunity for a Customer Service Representative to join our Customer Care team. 

To succeed in this position, you will possess the following skills and experience:

• Minimum 2 years' experience in shipping company environment or freight forwarding 
• Tertiary qualifications in Supply Chain/Logistics/International Business would be preferred
• Excellent communication skills with the ability to build relationships with various stakeholders along with strong analytical skills
• Good time management skills and ability to work to deadlines and prioritise tasks
• Excellent problem solving skills with the ability to foster relationships with customers
• Ability to meet tight deadlines and work unsupervised
• Strong organisational and administration skills

To apply for this role, you must be an Australian citizen or a permanent resident

Please note that remote working from overseas and interstate locations will not be considered

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

• Flexible Working Options
• Additional Leave Days
• Annual Health Checks
• Social Club events held all year round
• Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
• Access to 3000+ learning resources and courses

Our Commitment to Diversity 

CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.