Customer Service Officer - long term contract - Hiring Now

Here at Ecolab, we are always looking for enthusiastic, thoughtful, and highly motivated problem solvers who are passionate about delivering an exceptional customer experience and building strong relationships with our customers. If you are interested in a career within a global organisation and excited about a customer facing role where you are given a high level of responsibility, then we would like to hear from you. 

About the team

Operating from our office in Hamilton, our high performing Customer Service Team provides support across a large portfolio of internal and external customers. Reporting directly to the Team Leader, you will be responsible for providing an exceptional customer experience by answering customer calls, processing customer orders and resolving customer queries. This is an intense but rewarding role and vital to the success of the Ecolab organisation.

About the role:

• Friendly, close knit team
• Based in our Hamilton office
• Process incoming customer orders and complete order confirmations
• Take ownership of orders and inquiries submitted via all ordering channels and ensure they are processed within the service timeframes to ensure maximum customer satisfaction through one-call resolution
• Internally communicate information received from our customers to the relevant Ecolab teams
• Perform general customer service-related administrative duties such as providing copies of invoices, proof of delivery and technical information sheets
• Participate in regular team meetings, process improvement projects and training

By nature, you can demonstrate:

• Exceptional communication and interpersonal skills
• Great initiative, with the drive to solve problems
• Excellent phone and email manner with the ability to take ownership of the role
• Attention to detail, ability to organise and priorotise effectively in order to achieve our service KPI’s
• The ability to deal with high volumes of customer calls, orders and queries
• Work cohesively within a team environment

Technically speaking you will have:

• Intermediate computer skills including MS Excel and outlook
• Customer Service/Clerical experience with some exposure to data entry
• An understanding of ERP systems, experience of JD Edwards or SAP would be advantageous

About ECOLAB

Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.  A trusted partner at nearly three million customer locations. Around the world, customers in food service, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

Life at ECOLAB

Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.  We believe the best teams are diverse and inclusive, there is a world of opportunity that can be found within our growing company, and delivering results and demonstrating teamwork, drives advancement.

How to apply

Click APPLY to submit your application.

The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.

Get Social With Us

Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. If you would like to find out more about us, please go to https://en-au.ecolab.com/