Customer Service Representative

Smoke Alarm Testing Services (SATS) is a professional smoke alarm testing company, locally owned and operated. We have been protecting homes across Australia and New Zealand for over 14 years, working on behalf of Real Estate Agents and Landlords to ensure that their properties comply with state legislation.

We are a fun and energetic team that is looking for a positive and adaptable person in our head office in Auckland. We pride ourselves on quality, innovation, and customer service so we will provide you with all the tools and training required to be successful in the role. 

You’ll know this is for you if you –

• Can pivot and adapt when plans change to prioritise stakeholder demands.
• Remain unflappable while troubleshooting roadblocks with resources available.
• Are ambitious and display a strong willingness to comprehend and achieve our organisational goals.
• Have exceptional attention to detail, yielding tangible results.
• Are extremely organised and find satisfaction in creating and developing existing operational processes.
• Maintain full autonomy, while being able to collaborate as a team player easily.

You can expect your day to consist of – 

• Answering inbound phones calls in a friendly manner
• Resolving customer queries or troubleshooting over the phone
• Maintaining accurate input of data and records
• Gathering, organising, and entering information into our database
• Managing emails efficiently
• Answering the overflow phone calls from our agent helpline

To be successful in this position you will need:

• Previous customer service experience (office environment is preferred)
• Excellent written and verbal communication skills
• High attention to detail with data accuracy
• Professional and friendly phone manner
• Can do attitude with a willingness to learn
• Capable of troubleshooting and providing a solution
• Intermediate skills in Word and Excel
• A background in Real Estate (preferred)

It is essential for you to show initiative and drive. We are seeking someone who thrives in high paced environments and wants to work for a company that will treat you like a family member rather than just a number.

This role plays a critical part in the business as it is the hub that connects information between all stakeholders.

If you are up for a rewarding and challenging role in a fun and relaxed workplace, hit apply now!

For further information about SATS, please refer to our website: www.sats.co.nz.