Customer Service Representative

Roster: 40 hours per week

• Monday to Friday: 8.30am to 5.00pm
• Saturdays: every 3rd Saturday

Responsibilities

• Answer the phone in a professional and timely manor 
• Orders are correctly entered and dispatched so that accurate invoices are generated
• Support the CSR Supervisor as and when required with tasks and projects
• Completes a fair share of workload including order processing via emails, phone pick up, My Bidfood processing, out of stock processing, greeting of walk in customers
• Any complaints are resolved to the customer’s satisfaction or referred to senior staff for assistance
• Customers are made aware of specials that may suit their particular requirements
• Customers are made aware of unavailable stock and alternative products are offered
• As delegated out bound calls are made to customers to request their orders
• Proactively looks for work and new learning opportunities
• Required to assist account managers when directed in an effort to support them in their duties
• Supportive role for account managers to help achieve targets and resolve customer issues
• Thrives in a team environment and works well both individually and with others. 
• Eager to learn new systems and processes within the business. 
• Displays flexibility to meet the needs of the business
• Remains calm, productive and focused in pressured situations achieving desired outcomes and maintaining positive relationships

Desirable Skills

Food product knowledge

Basic knowledge of Word, Excel, and database