Customer Service Representative

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Customer Service Representative

Apply locations Auckland (Albany West Wing) (NZ) Christchurch (NZ) time type Full time posted on Posted 7 Days Ago job requisition id JR100579

A career with EROAD gives you the unique opportunity to work in a fast-growing organisation who is leading the way with in-vehicle technology, making our roads safer, more productive and aims to reduce environmental impact. EROAD has an awesome purpose – delivering intelligence you can trust, for a better world tomorrow.

About the Role:

We have an exciting opportunity for you to join our tight knit team as a Customer Service Representative. Reporting to the Customer Support Manager, you’ll be essential in delivering exceptional customer service for our key customers, dealers and installers – there is never a dull day! And with normal office hours, it’s a hard opportunity to beat!

 You’ll be a champion of customer centric solutions and outcomes and take ownership of customers issues, facilitating plans and hardware upgrades and reconciliations. You’ll manage the customer relationship, from onboarding customers, training, keeping them up to date with new features and products, to testing out new features.

Skills and experience:

We’re looking for someone that has experience in a similar role. You may possess all or some of the following skills:

• Above all, you're someone who loves working with customers and providing the best possible service.

• You're confident with or enjoy tech, but you don't need to be an expert in the tech industry.

• You'll have a curious mind and want to continuously learn

• You’re down to earth and able to communicate with a diverse range of people.

Why you’ll love working at EROAD:

EROAD is a true Kiwi success story in the tech sector! Publicly listed in 2012, we are represented on the NZX and ASX, and continue to grow rapidly across NZ, Australia and the USA.

At EROAD we value diversity and are a multicultural company with people coming from several locations all over the world. We're genuinely committed to investing in our people, and this is demonstrated through our leadership development programmes, fully paid medical insurance plans, unlimited sick leave, recognition programmes, EAP offerings, plus more. At EROAD, we're a family, and we make sure to bring fun and collaboration to the workplace to foster a sense of community and belonging. In our Albany office, we offer free on-site parking, are close to Albany bus station and encourage flexible working.

About Us

EROAD provide in-vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently – making our roads safer and more sustainable for everyone.

Click here to learn more about working with us at EROAD

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