Customer Service Representative / Administrator

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 66 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.

About the Role

We’re looking for a reliable and organised Customer Service Representative / Administrator to join our team on a 6-month fixed-term contract, covering leave.

This is a hands-on, front-line role supporting customers while keeping our daily operations running smoothly. You’ll be the key link between customers, sales, warehouse, and transport — handling enquiries, processing orders, and managing admin tasks.

What You’ll Be Doing

• Answer phone and email enquiries from customers
• Process sales orders, quotes, and invoices accurately
• Provide friendly, professional customer service
• Maintain customer records and job documentation
• Support sales and operations teams with daily admin
• Coordinate deliveries and liaise with warehouse staff
• General office administration and data entry
• Hours of work: 9.00am – 4.30pm Monday to Friday (Flexible for successful candidate)

• Previous experience in customer service and/or administration
• Experience in manufacturing, warehousing, or construction-related industries (preferred)
• Exposure to sales support or logistics coordination (preferred)
• Confident using computers (MS Office / Outlook / CRM or ERP systems)
• Accurate data entry and order processing experience
• Strong written and verbal communication skills
• Ability to multitask and work to deadlines

• Join a supportive team where your contributions are valued
• Long-term career opportunities in a stable, growing business
• On-the-job training and development to help you succeed
• Represent a trusted brand and make a tangible impact on the industry
• Access to our comprehensive health and wellness programme

If you have most of the skills and want to secure your next role in 2026, apply now!

Please note that you must be currently residing in New Zealand or have a valid work visa to be considered for this position.

We are committed to health and safety in our organisation. Due to the nature of this role & our business, a pre-employment drug screen is part of the recruitment process for the successful person.