Customer Service Representative - Bays Engineers Supplies - Mount Maunganui - Excellent Benefits Pa

Motion have a rich heritage dating back to 1919 with the establishment of Wilson Bros in Dunedin. Since then, the group has grown from strength to strength delivering quality engineering products and services essential to New Zealand’s industry through strategically located service centres and logistics networks.

Bay Engineers Supplies Mount Maunganui, is a division of Motion!
Supplying; industrial consumables, bearings & power transmission, hose & fittings, safety PPE etc.

The purpose of this role, is to create a positive experience for customers, while actively promoting company products.

Key activities include: 

• Develop and maintain collaborative relationships with key customers and ensure all customer-centre operations are processed in a timely manner i.e. phone enquires, emails, quotes, sales orders, web orders.
• Procure customers requirements daily as necessary and ensure all costs are recovered (e.g. freight).
• Respond to and manage (if appropriate) any customer inquiries or complaints or refer them through the appropriate channels and follow up to ensure customer satisfaction.
• Support your manager with health & safety performance-management, help identify opportunities for improvements / innovations. 

Ideal qualities:

• 1-2 year's experience in customer service. 
• Natural problem-solving skills, a curious mind, comfortable working with blue collar, construction & industrial stakeholders.
• Good understanding of Health & Safety requirements in an industrial environment.
• Team player attitude.

Why us?
We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.
  
We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.
So, if you are interested in joining our group don’t wait, apply now and let us help you empower your career with us!

MOTION is an equal-opportunity employer. To be eligible to apply for this position you must be a New Zealand Citizen or have relevant work Visa requirements.