Customer Service Representative - Competitive Pay

Do not miss the chance to join a global top 10 shipping line. We are always looking to grow our teams with talented people! Join our expanding team NOW!

At ZIM New Zealand, we are currently seeking a highly motivated and customer-centric Customer Service Representative to join our dynamic team.

As a global leader in the shipping industry, we are committed to delivering exceptional service and building long-lasting relationships with our valued customers.

In this pivotal role, you will serve as the primary point of contact for our customers, handling a wide range of inquiries and ensuring a seamless shipping experience from start to finish.

While previous experience in the shipping industry is preferred, we are more interested in your passion for customer service, willingness to learn, and commitment to excellence. We offer comprehensive training and support to help you succeed in your role.

At ZIM New Zealand, we foster a collaborative and inclusive work environment where your contributions will be valued and recognized. We offer competitive compensation, opportunities for growth and development, and a chance to make a meaningful impact in a dynamic industry.

Join our team and help us set new standards of excellence in customer service. We look forward to reviewing your application and exploring how your skills and expertise can contribute to our ongoing success.

Key responsibilities

• Answering Phone Calls / attend to customer enquiries. Handling customer’s enquiry for Booking, sailing schedule including vessels space & routings, shipment status (cargo tracing) & assigning the depot for empty collection.
• Issue booking confirmation received thru phones/emails (manually) and via E-portal and follow up on amendment & cancellation.
• Monitor vessel’s eta date & update all relevant parties internally. Application and monitoring on special cargo (i.e DG / OOG / RF / FLEXITANK) for loading & discharging acceptance. Send Trans-shipment/ Reefer list to other agents for trans-shipment planning/
• Liaise with depot for equipment arrangement as requested by customer (e.g container nomination, reefer pre-set temperature, food grade, early collection & exchange/return of empty container) and monitor system gate-in for loading.
• Request customer shipping instruction prior vessel, forward to Doc Centre and monitor processing within timeframe, print BL draft and proforma invoice for customer checking and submit manifest ruling per regulations.
• Print onboard list upon vessel departure, ensure containers are loaded and information (POD, seal no. VGM etc) are correct. Provide final BLs and invoices for customer collection. Submit Manifest Reconciliation statement to Customs within 14 days after vessel sailing.
• Obtain loading report from all port prior arrival to New Zealand. Declare DG (PM4), OOG through Port email 12 hours before vessel arrival. 
• Process Notice of arrival, Invoicing & Release Delivery Order.

Who we are looking for

• Knowledge in shipping industry preferred but not must
• Able to work under pressure and meet date line
• Strong problem-solving skills and attitude
• Good communication and interpersonal skills
• Commitment to delivering exceptional customer service
• Detail-oriented with a focus on accuracy and compliance
• Strong work ethic and the ability to work both independently and as part of a team
• Fluent in written and spoken English
• Proficient computer literacy and technological aptitude