Customer Service Representative - Hospital Care

• Love Customer Service and Keeping Things Running Smoothly?


• Join a Growing Healthcare Supplier Supporting Hospitals Across Australia & New Zealand


• Stable Full-Time Opportunity | Supportive Team Culture | Make a Difference Every Day

About the Company
Our client is a leading provider of healthcare and hospital equipment solutions, partnering with healthcare professionals and organisations to deliver products and services that improve patient care and outcomes.
With a strong reputation for innovation, service excellence and teamwork, they are seeking a motivated Customer Service Representative to join their Hospital Care team.

About the Role
This is a varied and fast-paced position where no two days are the same. As the first point of contact for customers, you will play a critical role in delivering exceptional service while coordinating orders, quotations, deliveries and customer enquiries.  Working closely with internal teams including Sales, Product Management, Warehousing and Logistics, you will ensure customers receive accurate information, timely updates and a seamless experience from enquiry through to delivery.

This role is ideal for someone who enjoys customer interaction, problem solving and working within a collaborative team environment.

What's in it for You?

• Join a respected organisation within the healthcare sector


• Supportive and collaborative team culture


• Stable full-time position


• Varied role with plenty of customer interaction


• Opportunity to develop your skills across customer service, administration and sales support


• Work for a company that values initiative, accountability and continuous improvement


• Make a meaningful contribution to supporting healthcare providers

Key Responsibilities

• Respond to inbound customer calls and email enquiries


• Deliver exceptional customer service across all customer touchpoints


• Accurately process customer orders and maintain order updates


• Prepare quotations and provide sales support to customers and account managers


• Coordinate deliveries with customers, warehouse and logistics teams


• Resolve customer enquiries, delivery issues and order discrepancies


• Monitor outstanding orders and proactively communicate updates


• Maintain accurate customer and order information within company systems


• Build strong relationships with internal and external stakeholders


• Contribute ideas and initiatives that improve customer experience and team performance

Skills & Experience

• Previous experience in a Customer Service, Internal Sales, Sales Support or Administration role


• Strong communication skills, both written and verbal


• Excellent organisation and time management abilities


• Customer-focused with a genuine desire to help people


• Strong attention to detail and ability to multitask


• Proficient computer skills including Microsoft Office and business systems


• Experience using ERP, CRM or order management systems highly regarded


• Positive, proactive attitude with a willingness to learn


• Ability to work effectively within a team environment


• Must be living in NZ and have full working rights for this role

About You
You are someone who enjoys helping customers, solving problems and taking ownership of your work. You thrive in a fast-paced environment, communicate confidently with a wide range of stakeholders and take pride in delivering a high level of service.  Most importantly, you are a team player who is willing to roll up your sleeves, contribute positively and help achieve great outcomes for customers and colleagues alike.

How to Apply
All applications are to be submitted online by clicking APPLY.
Applications will be reviewed as they are received, so early applications are encouraged. Please note only shortlisted candidates will be contacted.