Customer Service & Sales Consultant - Botany

The role | Te mahi

In this role, your primary focus will be to provide customer satisfaction through top-tier customer service and problem-solving resources but will also include a sales consultant component. This involves taking ownership of customer issues and seeing them through to resolution. Simultaneously, you'll use your product knowledge and sales skills to promote our offerings, making customers feel informed and confident about their purchases. Some of your key responsibilities will be to:

• Meet and exceed individual Key Performance Indicators (KPIs) set by the Customer Service and Outlet Supervisor   
• Respond to customer service issues in a timely manner 
• Follow up diligently on all quotes and potential customers  
• Maintain a clean, well-merchandised store 
• Develop and manage route plans for the delivery truck to ensure efficient and timely deliveries 
• Coordinate and oversee the picking process for deliveries and collections, ensuring orders are accurately fulfilled and ready for dispatch 
• Efficiently process and fulfil online orders from the web store 

Just so you know, this is a full-time role, and the successful candidate will be rostered to work 40 hours per week, including Saturday.  

About you | Ō pūmanawa

As with any retail store, there is the requirement to work on weekends and public holidays, with our trading hours being 9:00 AM to 5:30 PM, so there is no late-night work…ever! 

It would be advantageous if you have previous customer service experience with a background in furniture, but it’s not a deal breaker as we have a structured training programme to bring you up to speed! Ideally, you are fit, as there may be some lifting required as part of this role, but more importantly, you are 

• A team player, and you're known for your sound honesty, integrity, and open communication
• Results driven and passionate about making a difference with your customers, you'll be known for your outstanding customer focus, relationship-building skills and ability to deliver results
• Strong work ethic, you're committed to adding value to your role and aren't afraid to roll up your sleeves to get the job done. 

Our perks | Nga painga

At Target Furniture, we are a vibrant and diverse team culture. As a growing and reputable Kiwi-owned brand, we love celebrating our achievements and fostering a fun work environment. Besides being part of an internationally spirited team, here's what you'll enjoy as part of our whānau:

• Get access to an electric Nissan Leaf at a special discount, with all maintenance, insurance, registration, and Warrant of Fitness taken care of by us
• Enjoy free on-site parking
• We believe in ongoing career development to help you reach new heights
• Receive generous staff discounts on our beautiful furniture
• Benefit from a free annual flu vaccination
• Feel a true sense of belonging and community spirit with us
• Utilise our Employee Assistance Programme (EAP) whenever you need it
• Enjoy the convenience and predictability of being paid fortnightly

Our story | To tatou kōrero

Target Furniture is a 100% homegrown Kiwi furniture retailer that has been in business for over 30 years!  Our customer’s satisfaction is our top priority, and we are constantly evolving as we help Kiwis to create a home they love. We started from humble beginnings with our first store opening in 1992 in Mt Eden, Tāmaki Makaurau, and since then, we have grown to seven branches nationwide. 

We have an incredible plan for our future to stay relevant and competitive. We are dedicated to pushing ourselves to be better than yesterday with new generation concept stores opened in Auckland, Hamilton, Tauranga, Wellington, and Christchurch. We encourage our customers to explore and discover our furniture while using some innovative technology that facilitates the shopping experience. We offer great furniture that suits all tastes and put our people first by supporting, listening, and connecting.  

Apply now | Tono ināianei

Join a Kiwi-spirited company that Dream Big every day and empower our people to Go For It because we are In It Together as one team. Apply now to be part of an organisation where you can learn new skills and enhance your personal development! 

Ready to take the next step in your career? Click apply to submit your CV and Cover Letter (optional) before 9 July 2024. 

Please note all preferred/successful candidates must:

• Be eligible to work in New Zealand  
• Undergo a Criminal Conviction History check 
• Submit a copy of their ACC claims history check 
• Complete a pre-employment drug test  

We are an equal opportunity employer and encourage applications from all qualified individuals, regardless of race, gender, disability, or other identifying characteristics.

A bit about Bronwen, who's recruiting this role

Bronwen is our People & Culture Manager recruiting for this role. Beyond championing HR and leading her team to excellence, she loves playing football and supporting Manchester United. Her dedication to HR is matched only by her diverse interests outside the office, making her a dynamic and engaging team member.

To find out more about us, visit www.targetfurniture.co.nz.