Customer Service - Service Facilitator

Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Mentorship programme
• Online learning platform
• Career development opportunities
• Company laptop provided
• Discounted health insurance
• Partnership discounts
• Full paid training provided
• Option to receive flu vaccine

Who we are | Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

About the role | He kōrero whakamārama mō tēnei tūranga

Join Our Vibrant Facilitation Team! As a Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full time permanent role - Monday to Friday 8:30am - 5:00pm based in Tāmaki Makaurau Albany, in Ōtautahi Christchurch, or in Kirikiriroa Hamilton!

Responsibilities include: 

• Managing phone-based and email enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)  
• Coordination of services between support workers and clients 
• Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work 
• Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes 

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Empathy and a genuine interest in helping others 
• Passion about the Healthcare sector  
• Proven experience delivering customer service excellence
• Confidence in using technology/computer literacy 
• Exceptional communication and rapport building skills over the phone  
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment   

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.  

If you'd like to make a real difference in people's lives, apply today. 

Applications close | Te katinga o tēnei whai tūranga: 24th June 2024 at 5pm. Interviews may take place prior to close date so get in quick! Our next induction is 1st July 2024.

Apply via the link below to ensure your application will be redirected to the relevant recruitment team. Please note, Seek adverts are NOT monitored.

https://careers.healthcarenz.co.nz/jobdetails?ajid=WotR9&unlisted=ecca0Qz

Only suitable candidates will be contacted for interview.