Customer Service - Te Awamutu Branch - Career Growth Potential

Customer Service – Te Awamutu Branch

• Join a friendly and supportive team
• A strong focus on coaching, staff development and internal promotions
• A day off on your birthday after one year’s service
• Benefits to support your health and wellbeing – subsidised health insurance after a qualifying period and EAP support available for all employees and their family.

We are seeking an enthusiastic Customer Service Person to join our friendly team at our Te Awamutu Branch. 

You will be working on our trade counter and will be the first point of contact for customers coming into the branch, providing exceptional customer service, goods, and advice to our loyal Te Awamutu electrical customer base.

Electrical product knowledge or previous electrical wholesaler experience would be advantageous, however if you have a passion for customer service excellence and are willing to learn, we would love to hear from you. 

Duties include:

• Exceptional customer service at our trade counter
• Assisting customers with sales orders and returns
• Answering phone and email queries from customers
• Accurately picking orders for dispatch

Hours:

• Monday to Friday, 45 hours per week (between the hours of 7.30am and 5.00pm)
• Saturday’s (on a rotational roster 8am-12.00pm)

What do I need?

• A real passion for customer service excellence
• Ability to multitask and manage task effectively
• Strong interpersonal and communication skills
• A can-do, positive attitude and a smart approach to problem-solving
• Computer literacy and the ability to learn and use systems

How to apply:  

Simply click on ‘Quick apply’, complete the application process and we’ll be in touch.

Who are we?

J. A. Russell Ltd is the largest New Zealand owned electrical wholesaler, with 80 branches across the country. We offer a wide range of electrical supplies and services to many different kinds of customers – from the one-person domestic electricians, to large industrial and commercial trade contractors right through to national organisations and construction projects.

We have been in business since 1951 and since the day we opened our doors one thing has remained the same – our insistence on providing the best customer service for all our customers.

At J. A. Russell Ltd, our staff are the heart of our business. From our branches through to our support office, we offer real benefits and genuine opportunities for our employees to grow personally and professionally. We are committed to creating a safe and supportive work environment for all team members and offering a future with the business that is both rewarding and satisfying. 

Learn more about us here: www.jarussell.co.nz