Customer Service/Operations Clerk - Opportunity to Make a Difference

Position purpose

Primary Duties

Core objectives include: 

• Maintenance and processing of all Export Certificates
• Handling of frontline Customer Service enquiries 
• Answering of phone and directing to appropriate personnel  
• Assisting with Import and Export bookings for all markets
• General office administration including data entry, filing and general housekeeping for the operations teams as directed by the General Manager
• Direct liaison with Japanese head office to ensure the smooth running of day to day operations

Required qualities

• Professional approach and presentation 
• Ability to work under pressure
• Organisational and time management skills
• Strong customer focus
• Excellent attention to detail
• Process orientated
• Problem solver
• Fluent English speaker

Key Performance Indicators

• All export certificates correctly distributed in a timely manner 
• Exports certificates processed and correctly filed within 1 day of arrival
• Accuracy of export certificate distribution (no lost items or packages undelivered with 5 business days)
• Customer feedback
• Strong work relationships with customers, service providers and all internal and external stakeholders