Customer Services

About us

Sika is a highly successful, multinational company specialising in technical products including waterproofing, flooring, roofing, sealants, epoxies, grouts, concrete admixtures, specialty mortars and concrete repair & protection systems. Sika’s products are proven both internationally and on a local level.

Job Description

About the role

We are currently looking for an exceptional candidate to join our fast-paced Customer Services team in Christchurch. We are seeking an intelligent, energetic, and enthusiastic person for our phone-based customer and order management duties. This role is not for the faint hearted, and we are proud of the capabilities of our professional, organised team.

Responsibilities include answering inbound calls, providing technical support of our products and applications, processing sales orders, and delivering a superior first-class customer service experience. Tasks revolve around managing the customer relationship from order receipt to delivery and invoice, with corresponding coordination of internal and external stakeholders.

Qualifications

What you will bring

As the successful applicant, you will have exceptional communication and critical thinking skills for this busy, well varied, and technical role. You will be a quick learner, resilient, proactive, and forward thinking with a mature and professional outlook. Experience of working with SAP and/or within the building industry, or export market would also be an advantage. You can expect to receive and provide support, to sustain a positive working environment.

Additional Information

What we will provide

Sika is a well-regarded employer and offers many benefits to a potential employee. As well as a strong well-established brand, there is an opportunity for training and career development and a friendly and welcoming team. Sika offers a generous employer contribution to Kiwisaver members, health and income protection insurance, company performance bonus and long service bonuses - what more could you want?

We will have the right package for the right person.

If you are interested in joining our diligent experienced customer services team, please apply via our careers website.

Applicants for this position must have NZ citizenship, residency or a valid work visa. The successful applicant must pass a pre-employment drugs test.