Customer Services Agent

About New Zealand Couriers

We are New Zealand’s leading courier company, entrusted with helping Kiwis with their deliveries for over 60 years. We are the largest subsidiary of the Freightways Group, we employee over 1,200 employees, and 550 independent contractors in 25 locations across New Zealand. We pride ourselves on our passionate team, innovative systems and friendly, results-focused service.

The Role 

We are seeking a Customer Services professional who is a solutions focused, personable individual where you thrive in fast-paced and fluid environments.

We provide a time sensitive service, requiring you to have exceptional written and verbal communication skills and the capability to remain calm under pressure. In this role, you will confidently handle customer queries with your solutions focused approach to a high level of professionalism and accuracy. With your aptitude and willingness to collaborate with other employees and contractors, you will be the perfect addition to our customer services team.  

Main Duties

• Receive and resolve incoming customer calls, emails and queries


• Data entry of misdirected and undeliverable freight


• General administrative tasks, filing and scanning

Key Attributes

• Results driven


• High level of accuracy and attention to detail


• Proficient in Microsoft Office Suite


• Ability to establish rapport with customers and contractors


• Natural problem solving capabilities

What’s On Offer

• Immediate start


• On the job training, skills development and coaching


• Work in a dynamic, fast-paced, and challenging work environment with a dedicated team


• Permanent full-time role with career development opportunities at NZ’s leading courier company


• Work as part of the Freightways Group of companies with options for internal transfers 

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check & drug test.

If you’re ready for the next step in your career, submit your application now! Include your CV and cover letter detailing your experience and suitability for this fantastic opportunity.