Customer Services & Operations Consultant

Our New Plymouth location provides a supportive, friendly, and caring environment for people with similar attributes to join our team.

• Full-time position available (working 40-hours per week)

• Entry level position with training provided

• Stable, global organisation with opportunity to move internally

About the role:

As what we call a Rental Operations Agent, you will be involved in all aspects of our business. This varied role covers both our front and back of house operations. At the front where you will spend most of your time, you will be at the counter interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.


On the other hand, at the back in order to provide our customers with the best experience you will be inspecting vehicles for damages, maintenance issues, refuelling and driving and parking our cars.



What we are looking for:

• Full , clean, valid class 1 driver’s licence is essential for this role.

• Previous experience within retail, hospitality, customer service or similar roles

• Ability to work in a fast-paced environment while delivery exceptional customer service.

• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

• Ability to follow procedures and adhere to company guidelines and standards.

We work Monday to Sunday from 6:30 am until 9 pm, so you could be scheduled to work early mornings, evenings and weekends as required. As this is a full-time position you will be scheduled to work 40-hours per week on 5 x 8-hour shifts during our operating hours.



What’s on offer:

• $24.74 per hour, plus increase your earnings with our sales incentive scheme.

• Parking provided.

• Full training provided to help you achieve your goals & reach your potential.

• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply Now!





About Avis Budget Group


We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.


With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.