Customer Services - Rapid Progression

Company:
This global organisation is a leader in their industry, providing products and services to the boating & marine world. They have offices in over 40 locations worldwide, and distribution sites in over 100.  They manufacture, distribute & sell a number of brands well-regarded by those who know the industry well.

Role:
The NZ Head Office, based on Auckland's North Shore, is looking for 2 Temporary Customer Service specialists to start right away.

1 role is to cover annual leave for a month.
The other role is to cover maternity leave.

You will be providing support over the phone and through emails to customers and will be assisting alongside a team of CS Reps. 

Hours, Location and Duration:

• These are Temp roles requiring an immediate start
• Based on Auckland's North Shore
• 40 hours per week.
• Mondays to Fridays (no weekend or evening work).
• Standard office hours
• 100% IN OFFICE role

Duties and Responsibilities:

• Customer Service support to customers in NZ and overseas.
• 60 - 70% email orders
• 30 – 40% phone based for domestic orders
• Order processing and dealing with customer enquiries
• Training will be provided

About you:

• You live in or near Auckland, NZ (100% office based role)
• You must have legal work rights for NZ
• You're passionate about providing top-notch customer service over phone & email
• You'll have commitment, reliability and a great work ethic
• Solid 'call centre' or 'phone & email-based' customer services exp
• Sound data entry skills & attention to detail.
• Be able to turn things around quickly
• Good MS office skills (Word/Excel).
• Experience using Oracle is preferred.
• Balanced, calm, and responsible.
• It's a huge bonus if you have Customer service experience in logistics and/or familiarity with imports and exports.
• If you're a boating enthusiast, love being on the water, or you're a bit of a boating gadget nerd - that would be a bonus! however not an absolute requirement.
• You will need to be confident & comfortable in a role where you are providing support with regards to electronic products.
• You’ll be able to pick things up on the fly and remain professional at all times

What this role can offer you:

• The opportunity to work in an exciting & unique industry
• Start working and earning immediately
• Weekly pay
• User friendly online timesheet system
• Join a supportive team who can’t wait to welcome you!
• Full & ongoing training on all their exciting products & brands
• If you love boating, being on the water, marine gadgets then this is somewhere you'll love to work

Please note we are only able to consider your application if you are legally eligible to work in New Zealand  

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next steps 
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 

A bit about Toni, who's recruiting this role 

Being the eldest of 9 siblings, I naturally fall into and love the role of nurturer and mentor and I certainly know how to roll with the punches and have a good laugh. Outside whanau and mahi, my happy place is the African continent, searching for new adventures and wild animals. 
  
#SCR-toni-johnson