Customer Services Representative

About Us:

Walter & Wild is not your typical FMCG company. We are a New Zealand Food Manufacturing company with a substantial portfolio of iconic brands including Aunt Betty’s, Hubbards, Vitafresh, Vitasport, Hansells, I Love Food Co., Greggs, Alfa One, Movenpick (NZ and AU), Killinchy Gold, NZ Natural, Zilch and Chateau. 

About the role:

The Customer Service Representative role offers an exciting opportunity where your primary focus will be delivering exceptional service to our clients/customers across New Zealand and Australia. This onsite position is to manage export and domestic orders while providing outstanding customer support and inquiries in a timely and efficient manner to our customers and internal teams.

Key Responsibilities:

• Process customer orders (via EDI, E-Mail, website) before scheduled cut-off times.


• Communicate stock discrepancies, out-of-stock items, and delivery delays.


• Ensure accurate export documentation and timely communication with customers, consolidators, and internal teams.


• Respond to customer inquiries via phone and social media, maintaining professionalism.


• Manage consumer feedback and ensure timely responses to all inboxes.


• Maintain accurate records and provide monthly reports on consumer feedback and KPIs.

Key Skills & Experience:

• 2 years previous experience in customer service experience gained from within a high-volume sales environment, preferably in the FMCG industries or Export & Freight.


• Previous experience in order processing or customer service, preferably in an export environment.


• Strong knowledge of export documentation, logistics, and customs processes.


• Excellent communication and problem-solving skills.


• Proficient in Microsoft Office and order management systems.


• The ability to multi-task within an ever-changing environment


• Excellent time management skills with experience in high-pressure environments

Why Walter & Wild?

We’re a proud Kiwi company with big goals and iconic brands. We’ve got the scale to make an impact but still feel like a close-knit team.

We bring together people who are commercially savvy, care deeply about others, and thrive in a fast-paced, purpose-driven environment. We value fresh thinking, stay curious, and adapt quickly. We're always looking for smarter, more innovative ways to move forward — and we make sure to enjoy ourselves along the way.

We’re an office-first team, because we value collaboration and connection. That said, we also understand life happens—so there’s some flexibility when you need it.

If you are organised, people-focused, and looking for a role where no two days are the same, we would love to hear from you.

Apply now with your CV and a brief cover letter outlining your suitability for the role.