Customer Success Associate (Junior) - Innovative Company

Job Title: Customer Success Associate (Junior)  

Department: Customer Success 

Location: Papamoa Office 

Reports To: Project Manager 

Job Overview: 

Quentosity Group is at the forefront of the digital revolution, delivering cutting-edge marketing solutions that drive results. We are dedicated to innovation and excellence in every project we undertake. Join us as a Customer Success Associate and be a part of our mission to transform the digital landscape.

As a Customer Success Associate, you will play a pivotal role in enhancing customer satisfaction and loyalty through exceptional service and support. Your primary responsibility will be to build and maintain strong relationships with our customers, ensuring they achieve maximum value from our products or services. This role involves guiding customers through their journey with the company, providing education, support, and proactive solutions to enhance their experience. 
 

Responsibilities and Duties: 

• Assist in managing customer inquiries and resolving issues to ensure customer satisfaction. 
• Support project manager in onboarding new customers, including setting up accounts and conducting introductory sessions. 
• Monitor customer usage patterns and report potential issues to management team members. 
• Help maintain customer success documentation, such as help articles and user guides. 
• Participate in customer feedback sessions and relay relevant information to internal teams to improve product offerings and service. 
• Learn and become proficient in our products or services and the tools used to support our customers, including CRM software. 
• Assist with regular communication and follow-up with customers, ensuring they are aware of new features and updates. 
• Engage in team meetings to discuss customer feedback and contribute ideas for enhancing customer satisfaction and engagement. 

Qualifications: 

• Experience in administration, communication, or related field, or equivalent practical experience. 
• Previous internship or part-time experience in customer service, support, or related fields is preferred. 
• Excellent communication and interpersonal skills. 
• Strong organisational skills and attention to detail. 
• Eager to learn new technologies and a quick adapter to company-specific software and tools. 
• Ability to work effectively in a team environment and manage multiple priorities. 

Application Process: 

Interested candidates should submit a resume and a brief cover letter explaining their interest in the role and how their background makes them a suitable candidate.  

This position is a fantastic opportunity for those starting their career and looking to grow within a dynamic team dedicated to improving our customers' experiences and success.   

Work from home options by negotiation. 

This is a permanent full time position.