Customer Success Manager (all genders) - fully remote within Germany

As Senior Customer Success Manager at AIPERIA, you are the central point of contact for our most important customers after the handover by our sales team. You will accompany customers from the connection of our solution through to daily operation and will be available to answer any questions with your friendly manner. An insight into your tasks:

Customer management and support: you are the central point of contact for our key customers, especially in the ultra-fresh sector, and are responsible for their long-term success and satisfaction.  

Supporting the onboarding team: You will get to know customers at an early stage and take full responsibility during the rollout phase after onboarding.  

Customer satisfaction and solution management: You will proactively solve problems and show customers the progress made and further recommendations for action.

Product development: You will work closely with the product team and play an active role in the further development of our solutions. You will collect and process customer feedback in order to continuously develop our solution.

Knowledge broker in the team: You pass on your many years of experience to the team, create best practices and ensure that new employees can work productively quickly.

• Several years of experience in Customer Success (at least 3 years, better 5+)
• Stations in retail/(retail) very big plus - the closer to the central planning problems, the better.  
• Ideally already gained experience in dealing with ERP and merchandise management systems or connected SaaS solutions
• Confident in using tools such as Hubspot CRM, Salesforce or JIRA
• Good communicator and enjoy working with customers
• Business fluent German and good English skills
• You are willing to travel once a month, be it for customer meetings or team events  
• Management experience and the assumption of team responsibility are desirable

• 30 days of vacation for your personal relaxation and recovery.
• Annual training budget to help you develop professionally and personally.
• Flexible working: Arrange your working hours according to your needs – whether fully remote, hybrid, or in our office with probably the best espresso north of the Alps.
• Tailored onboarding: A program customized for you and a personal buddy to make your start easier.
• Trust-based working hours: Work flexibly and autonomously within your role.
• Modern home office equipment: Choose whether you prefer to work with a Mac or Lenovo.
• Mental health: With our partner Likeminded, you always have access to a variety of psychological services.
• Company pension scheme: We support you in securing your future according to your preferences.
• Fun and team spirit: Look forward to regular team events like paddling on Lake Constance, 3D mini-golf, or BBQs by the Main – we look forward to having you!

If you still have questions or want to learn more about the position, feel free to reach out to our recruiter Marc!


He is available via: + 49 9344 42899 44 or [email protected].