Customer Success Specialist

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

We have a great opportunity for a Sales Support person to join our Commercial and Technical services teams. Based at our award-winning head office in East Tamaki, Auckland the facilities are state-of-the-art, with onsite café and free car parking.  

About the role 

In this role, you will work alongside local and national business account managers, and the wider business, including finance, customer services, credit, and operations teams. 

It’s a varied role that will see you involved in assisting with customer/account manager queries. This includes: 

• Tier 2 escalation support for all WM New Zealand's commercial customers 
• Investigating and resolving invoice queries for our customers 
• Develop and deliver accurate reports for the sales team and our customers 
• Preparing presentations and other supporting material for the sales team 

So, what do you need to be successful in this role? 

We are looking for an exceptional customer service person who understands the values we place on ensuring Waste Management is putting the customer first 

• Outstanding written and verbal communication skills as well as knowledge in Microsoft Office platforms 
• Exceptional time management and attention to detail 
• Able to work autonomously as well as in a team 
• Strong analytic and problem-solving skills 
• Experience using operating systems and CRM software (desirable) 

What we offer

• Competitive remuneration and staff benefits
• Work flexibility – hybrid role
• Inclusive and supportive team
• Opportunities for advancement and career development
• Working for a sustainable market leader

How to apply

To apply for this role click apply now

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.