Customer Support Advisor

ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?

Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Hamilton Branch.

About the role:

You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.

• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.

• Assist customers in identifying their parts and service needs accurately.

• Provide detailed information on Brandt parts, pricing, and service options.

• Collaborate with the service team to schedule appointments and allocate resources efficiently.

• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.

• Maintain accurate records of customer interactions, orders, and service history in our CRM system.

• Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.

• Stay updated on the latest Brandt product releases, service offerings and industry trends.

About you:

If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.

• Extensive knowledge of heavy equipment parts, operations and agriculture industry.

• Previous Sales experience in similar role preferred.

• Experience in building rapport and maintaining positive relationships with customers.

• Results-driven with a focus on achieving sales targets.

• Ability to work independently and as part of a team.

• Strong organisational and time management skills.

• Capability to travel within the territory and work flexible hours.

• A valid driver’s license and clean driver’s record are required.

What we offer:

• Attractive remuneration package

• Work independently with the support of a team

• Opportunity to be pivotal in the growth and success of our Business.

• Ongoing Training & Development

• Advancement Opportunities

• Employee Assistance Program