Customer Support Officer

Join Us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who Are We? | Ko wai mātou?

Te Kaunihera-ā-rohe o Ngāmotu – New Plymouth District Council (NPDC) is shaping the future of our district. We’re here to serve our community and create a place where people love to live, work and visit. Guided by the principles of Te Tiriti o Waitangi, we’re committed to building strong partnerships that honour and celebrate our rich cultural heritage.

At Te Kaunihera-ā-rohe o Ngāmotu, we’re proud to be an inclusive and dynamic organisation that values people, creativity and progress. If you’re passionate about making a real impact and being part of something bigger, this is the place for you.

The Opportunity | Te āheinga

Are you passionate about delivering exceptional service and helping make our district an even better place to live, work, and play?

We’re looking for a permanent, full-time Customer Support Officer to join our team on a full-time permanent basis. Based in the Civic Centre, our Customer Support team is the friendly face and first point of contact for everyone who walks through our doors.

In this role, no two days are the same. You’ll support our community with a wide range of enquiries - from rates, parking and dog registrations to refuse and recycling, consents, licences, property information, general queries and much more. If you enjoy variety, problem-solving, and interacting with people from all walks of life, this could be the perfect fit for you.

Key Responsibilities | Ngā haepapa matua

• Provide first point of contact resolution for customers accessing NPDC services, and exceeding customer expectations.


• Provide administrative and technical support to other teams.


• Accurately capture and updating existing information on system databases.


• Articulate legislation, bylaws and technical information to customers in a simple manner that is easily understood, ensuring customers understand requirements and rationale for these.


• Actively ensure that legislative requirements and NPDC policies and procedures are fulfilled, particularly in relation to all key relevant legislation.

Essential Skills and Experience | Ngā pūkenga me ngā wheako

To be successful in this role you will need previous customer service experience combined with professional communication skills, both written and verbal. You will have excellent computer skills, competency in problem solving and an unstoppable positive 'can do' attitude. You'll need an eye for detail, be able to think on your feet, be great under pressure and a multitasker. We are looking for someone who is resilient, willing to learn and able to adapt to each day as it unfolds.

Why Taranaki? | He aha ngā hua o te rohe nei?

Taranaki isn’t just a region - it’s a way of life. Here, you’ll find the perfect blend of career opportunities and lifestyle in one incredible place. Framed by the majestic Mounga Taranaki and the sparkling Tasman Sea, this is where you can hike world-class trails, surf uncrowded beaches and immerse yourself in a vibrant arts and culture scene – all within minutes of each other.

With affordable living, great schools and a strong sense of community, Taranaki is the ideal spot to live, work and raise a family. Whether you’re chasing adventure, craving tranquillity or looking for both, life here offers an unbeatable balance that makes every day extraordinary.

What We Offer | Ngā Ratonga

At New Plymouth District Council, we’re not just offering jobs – we’re building careers and creating a workplace where people thrive.

When you join us, you’ll discover:

• Clear career pathways - to help you grow and succeed


• Learning and development opportunities - that keep you ahead of the game


• Support for personal and professional growth - so you can be your best self

Plus, our People’s Package is designed with you in mind, covering five key pillars:
Wellbeing, Development, Benefits, Culture and Recognition.

Because at NPDC, it’s not just about what you do – it’s about who you become.

You can expect to start in this permanent, full-time role with a salary of between $66,057 - $68,929.

Why Join Us? | Ngā hua o tō hono mai?  

Your wellbeing matters to us. We’re committed to creating an inclusive, supportive workplace where your contributions are valued and celebrated. Together, we’re shaping a vibrant future for New Plymouth - one step, one idea, one achievement at a time.

Applications close Sunday 16th August 2026

Be part of a council that values people, culture, and opportunity.

Me tūhono mai koe kia tautoko I te Ngāmotu o āpōpō!

Te Kaunihera-ā-rohe o Ngāmotu is an equal opportunity employer (EOE), and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.