Customer Support Specialist

Your role and responsibilities

As a Customer Service Specialist, you will be the link between our customers and operations team, handling order processing and customer support through the entire delivery cycle.

Key responsibilities:

• Process sales orders into SAP and provide customer support from order entry to shipping
• Respond to customer inquiries via phone, email, and chat
• Resolve product or service issues and escalate unresolved matters to internal teams
• Maintain customer records and documentation of interactions
• Support continuous process improvement and team backup duties
• Ensure compliance with ABB Code of Conduct and HSE standards

Our team dynamics

You will work within a dynamic customer support team, reporting to your team manager. You'll collaborate across operations, sales, and product teams in a customer-centric environment that values continuous improvement and teamwork.

Qualifications for the role

• Extensive SAP knowledge with hands-on order processing experience
• Strong customer service background with proven phone, email, and chat support
• Excellent problem-solving and documentation skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and ability to master business systems
• Distribution or electrical product industry experience is preferred, but not essential
• Knowledge of electrical products and power distribution would be ideal

More about us

ABB's Distribution Solutions Division (ELDS) facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality and grid resilience. We deliver medium-voltage switchgear (1 to 66 kilovolts), circuit breakers, sensors, motor control centers, and low-voltage solutions to utilities, industry, and infrastructure segments worldwide.Our ABB Ability™ enabled connected solutions help customers improve energy efficiency, enhance operational reliability, and achieve sustainability objectives. We foster a culture of continuous improvement, collaboration, and safety, supporting customers throughout the product lifecycle while contributing to the global energy transition.