Digital Delivery Manager - E-Commerce - Agency

About the company

Our client is a leading Australasian E-commerce Web development agency. With offices based in Auckland & Sydney, their teams made of bunch of extremely passionate creatives who specialisein Shopify and BigCommerce. They focus on delivering creative, analytics based digital commerce and omni channel strategies to their clients and they're proud to be partnering with some of the most reputable organisations across ANZ.
This is somewhere you will be presented endless opportunities to advance your career within the business. They genuinely care about their people and have a vibrant, collaborative and empowering work environment.

About the role
Perfect role if you have a passion for working with people and systems, and enjoy being involved in a portfolio of projects. This role is key to understanding customer ecommerce objectives and requirements, identifying the appropriate solutions, and project manage the implementation through to a successful end result.
Your relationship skills are legendary with decision-makers and you're a magician in uncovering new opportunities to help their businesses deliver on their eCommerce initiatives and goals.

Responsibilities
• Craft an eCommerce strategy roadmap that unlocks the client's digital potential.
• Take ownership of all client engagements, encompassing major projects and continuous support services.
• Spearhead service initiatives including upselling, cross-selling, and service renewals.
• Innovatively deepen client relationships by introducing tailored strategies and fostering innovation.
• Collaborate directly with our delivery team (comprising developers & designers) to ensure impeccable client delivery, overseeing all engagement processes.
• Professionally manage escalations and negotiations with clients when necessary.
• Devise inventive methods to enhance client relationships and expand business opportunities.
• Stay abreast of industry dynamics, competitive landscapes, and potential business risks, proactively taking measures to mitigate them.
• Foster strategic partnerships with key allies like Shopify and BigCommerce to continually deliver value to clients.
• Stay informed about platform updates, new features, and future developments, leading discussions on technology adoption and innovation.
• Provide guidance and support to junior members of the account management team through coaching and mentorship.

What you need? Extensive experience in using data analytical tools to perform diagnostic analysis, mine data for patterns and trends fore-Commerce, and leverage data visualization tools to convey strategic insights in a compelling manner to influence decision-making within the organization.Solid understanding of modern web technologies including JavaScript, HTML, CSS, UX/UI Design4+ years of proven experience in a similar role within a Digital Agency managing multiple website projects in parallel for medium-large sized clients.Excellent communication skills with the ability to work cross functionally with local and global teams. and maintain good relationships with stakeholders (internal and external)Experience with eCommerce platforms such as Shopify, BigCommerce, and Magento.Self-motivated and enjoys driving results and growing relationshipsWhat's in it for you? Probably the best office space to work on the north shore!Vibrant, diverse and empowering teams!Lots of flexibility and freedom to delivery what's required, hybrid work modelOn going courses and development available by UdemyQuarterly and annual events, social and collaborative vibes!Opportunity to work with complex and exciting projects/companiesDue to nature of this position, we are only accepting applications from candidates who are already based in New Zealand and have existing working rights.

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