Digital Retention Specialist

It’s not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:   

• Creating positive change in the lives of the world's most vulnerable children.
• Designing personalised digital journeys that engage and retain supporters.
• Using data and insights to improve experiences and reduce supporter churn.

As Digital Retention Specialist, you will design and optimise digital supporter journeys that keep World Vision’s donors engaged and inspired. You’ll own the supporter portal and associated digital communications, ensuring experiences are personalised, data-driven, and seamless across channels. This is a chance to use your digital expertise to grow supporter retention, reduce churn, and deliver greater impact for children.

Key Responsibilities

• Develop personalised supporter journey requirements to optimise portal experiences, content, and communications.
• Collaborate with internal subject matter experts and Tech teams, and WVI throughout the design, testing, and release of new features. 
• Build and implement data-driven retention and churn reduction strategies.
• Align digital experiences with omni-channel projects and campaigns.
• Monitor and optimise performance using testing, analytics, and behavioural insights.
• Identify supporter experience issues and feed back to Supporter Care for resolution

This is your opportunity to join a professional, passionate and diverse team at World Vision New Zealand, who will stop at nothing to create meaningful change for children. Every day, as part of World Vision’s global reach, you’ll help the world’s most vulnerable families build safer and brighter futures. Every night, you’ll go home knowing you made a difference in someone’s life.

About you:   

• 3+ years’ experience in digital experience design, customer lifecycle management, or supporter engagement.
• Strong understanding of UX/UI principles, behavioural targeting, and marketing automation.
• Skilled in journey design, optimisation, and data-driven decision making.
• Proficiency in CRM systems and supporter experience platforms.
• Excellent collaboration, stakeholder management, and communication skills.
• Analytical and curious, with the ability to translate insights into improvements.

Why work with us:

The team at World Vision are connected in our desire to seek justice and to overcome poverty for all children, everywhere. We are mission focused and maintain our Christian identity while embracing the diversity of all people.

We offer unique benefits that are aligned to who we are as an organisation and our people.

• You’ll be a part of creating positive change in the lives of the world's most vulnerable children.
• We offer a comprehensive benefits package, including Southern Cross medical insurance and life insurance, a day off on your birthday, the option to buy additional leave, a hybrid work environment, an Employee Assistance Program (EAP).
• Be a part of World Vision’s haerenga (journey) of embracing te ao Māori, enabling us to be more effective in achieving our Mission.
• Opportunities for ongoing learning, development and education through a range of channels including training and development as part of World Vision International.

What you need to know:  

World Vision is a Christian organisation that empowers everyday New Zealanders to stand up and make a difference for children in the world’s toughest places through emergency relief, community development and advocacy work.

You’ll be joining New Zealand’s largest overseas humanitarian organisation, made up of 100 staff. You’ll also become part of something bigger, World Vision’s global partnership of 35,000 staff and 3.3 million supporters in 100 countries. So far, we’ve impacted the lives of more than 200 million vulnerable children by tackling the root causes of poverty. This is your chance to make a massive impact, right when it’s needed the most.

We work from a Christian kaupapa. We see our work as a practical expression of the gospel, and we value and support the wairua (spiritual wellbeing) of our people and partners.

We believe in a world where every child, no matter where they were born, can live life in all its fullness. It’s as simple as that.

Location and Hours  

• Based in Penrose, Auckland


• Full-Time, Permanant position. 37.5hrs per week.


• Hybrid work

Eligibility  

To be eligible for this role you must have current entitlement to work in New Zealand. 

We welcome applications from anyone who wants to seek justice and overcome poverty for all children, everywhere, and brings the required skills. We act in ways that respect the dignity, uniqueness and intrinsic worth of every person. Please let us know if there are any accommodations we can make to help you with your application or in our recruitment process.  

Our vision for every child, life in all its fullness; Our prayer for every heart, the will to make it so.