Digital Retention Specialist (Internal)

It’s not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:   

• Creating positive change in the lives of the world's most vulnerable children.
• Designing personalised digital journeys that engage and retain supporters.
• Using data and insights to improve experiences and reduce supporter churn.

As Digital Retention Specialist, you will design and optimise digital supporter journeys that keep World Vision’s donors engaged and inspired. You’ll own the supporter portal and associated digital communications, ensuring experiences are personalised, data-driven, and seamless across channels. This is a chance to use your digital expertise to grow supporter retention, reduce churn, and deliver greater impact for children.

Key Responsibilities

• Develop personalised supporter journey requirements to optimise portal experiences, content, and communications.
• Collaborate with internal subject matter experts and Tech teams, and WVI throughout the design, testing, and release of new features. 
• Build and implement data-driven retention and churn reduction strategies.
• Align digital experiences with omni-channel projects and campaigns.
• Monitor and optimise performance using testing, analytics, and behavioural insights.
• Identify supporter experience issues and feed back to Supporter Care for resolution

This is your opportunity to join a committed and collaborative team at World Vision New Zealand, united by our shared purpose: so, more children can experience life in all its fullness. As we shift the curve through our FY25–30 Strategy and Project Symphony, you will help transform how we work, putting supporters at the centre and investing in growth. With change comes the opportunity to grow, gaining future-focused skills in digital, data, design, AI, and agile ways of working. Join us and grow with the ambition of our Building Belief strategy.

About you:   

• 3+ years’ experience in digital experience design, customer lifecycle management, or supporter engagement.
• Strong understanding of UX/UI principles, behavioural targeting, and marketing automation.
• Skilled in journey design, optimisation, and data-driven decision making.
• Proficiency in CRM systems and supporter experience platforms.
• Excellent collaboration, stakeholder management, and communication skills.
• Analytical and curious, with the ability to translate insights into improvements.

Location and Hours  

• Based in Penrose, Auckland


• Full-Time, Permanant position. 37.5hrs per week.


• Hybrid work

Selection Criteria: List of capabilities

• Digital journey design & execution


• Experience portal and App ownership


• Retention & growth performance 


• Cross-channel integration


• Testing, reporting & optimisation


• Stakeholder Collaboration


• Supporter experience design & monitoring


• Cross functional collaboration


• Transformational Capabilities

Eligibility  

To be eligible for this role you must have current entitlement to work in New Zealand. 

We welcome applications from anyone who wants to seek justice and overcome poverty for all children, everywhere, and brings the required skills. We act in ways that respect the dignity, uniqueness and intrinsic worth of every person. Please let us know if there are any accommodations we can make to help you with your application or in our recruitment process.  

Our vision for every child, life in all its fullness; Our prayer for every heart, the will to make it so.