Director, Managed Services

Role: Director Managed Services
Eligibility: Residency holder / citizenship of NZ or Australia (the role is not sponsored) Job Responsibilities:

· Manage the business relationship with customer, building strong relationships with senior stakeholders. Managing expectations and feedback

· Virtual Management/Development/Coaching of an off-site team

· Deliver outcomes that exceed the needs of Senior Stakeholders 

· Ensure consistent analyst processes and service level across accounts.

· Review/Creation/Improvement/Implementation of processes across all categories of the customer service, ensuring continuous improvement of the service

· Understanding new process requirements and executing process change.

· Holding workshops/coaching sessions with customer

· Virtual training of new Algo resources

· This role may include managing a department for Inventory Management

· This role may include coaching for customer Planning Teams

· This role may include project management of small projects

· This is an on-site role based at the customer office

Qualifications Needed:

• 5+ years of relevant experience, Bachelor's Degree in related field
• Senior Stake Holder Management
• Advanced Microsoft Suite Proficiency
• Leadership/Management (Managing a Virtual Team Experience Preferred)
• Coaching and Mentoring (Virtual Experience Preferred)
• Strong Communicator
• Small Project Management
• Process/Continuous Improvement Mindset
• Customer Service
• Composed Under Pressure
• Time/Task Management
• Personable Attitude