Duty Manager

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Summer in Queenstown is awesome, with the long day light hours providing the opportunity to experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's. Winter being equally as fun on the slopes and in town.

In this crucial role of you will be responsible for the smooth and efficient running of the hotels operation, ensuring maximum guest satisfaction and the safety and security of our property. 

• Assisting in day-to-day operations of all Front Office functions, overseeing smooth coordination of a hotel.

• Ability to problem solve and creative solution maker to ensure guest satisfaction.  

• VIPs and loyalty members are well cared for and needs meet and expectations exceeded.

• Oversee staff and assist with training and development

• Effective supervision of guest arrivals and departures ensuring that room allocations and check in/check out processes

• Has responsibility is to oversee all outlets and assist where needed, including Housekeeping and the Food and Beverage outlets

• Dealing and resolving appropriately with any guest complaints

• We are an Accredited Employer

Qualification

• Experience in similar role will be advantageous or hotel experience in GSA roles / customer service roles

• Full drivers license preferred

• Has Managers certificate or is eligible to obtain one

hy work for Novotel, Queenstown?

• Staff meals provided while on shift

• Uniforms provided, washed and laundered daily.

• Staff Accommodation available

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

• Work Your Way - Flexibility to ensure a work life balance!

• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

• Accor's refer-a-friend bonus

• Accor's Parental Leave Scheme

• Access to our Employee Assistance Program

• Flexible hours, minimum of 30 hours per week. 

• Overtime rates apply after 40 hours worked.

Place of employment is Novotel Queenstown Lakeside

6 Earl St  Queenstown

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

CV & Cover letter please