Duty Manager | Beachside Resort, Whitianga

Duty Manager – Beachside Resort & Oceans Resort, Whitianga

Join Our Team in the Coromandel
Located in the heart of the stunning Coromandel Peninsula, Beachside Resort and Oceans Resort offer guests the chance to experience the relaxed coastal lifestyle that makes Whitianga one of New Zealand’s favourite holiday destinations.

From pristine beaches to world-famous natural attractions, our focus is on creating memorable guest experiences—and we’re looking for a passionate Duty Manager to help us deliver just that.

About the Role
This is a hands-on leadership position where you will support the Resort Manager and oversee the day-to-day operations of the resorts. You’ll be a key point of contact for both guests and staff, ensuring exceptional service is delivered at every touchpoint.

• Minimum 26 hours per week, increasing to ~30 hours in peak summer


• Set rostered days for consistency


• Opportunity to work in a dynamic, seasonal environment

Key Responsibilities

• Lead and supervise reception and housekeeping teams


• Ensure outstanding guest service from check-in to departure


• Manage guest enquiries, bookings, and complaint resolution


• Oversee daily operations including reservations, billing, and reporting


• Maintain high standards of cleanliness, presentation, and safety


• Support staff training, coaching, and performance


• Assist with administrative tasks and operational coordination


• Step in for after-hours management or overnight stays when required


• Promote local attractions and enhance guest experiences

What We’re Looking For

• Passion for customer service and hospitality
  


• Previous experience in a supervisory or management role (hotel, restaurant, or similar)
  


• Strong communication, organisation, and leadership skills


• Ability to remain professional under pressure and adapt to seasonal pace changes
  


• High attention to detail and personal presentation
  


• Confidence working independently and making decisions
  


• A hands-on, team-focused attitude

Technical skills:

• Experience with hotel/property management systems (RMS advantageous)
  


• Familiarity with POS systems and Online Travel Agents (OTAs)
  


• Basic financial reporting knowledge

Bonus (not essential):

• Qualification in Hospitality, Tourism, or Hotel Management
  


• First Aid Certificate & Manager’s Certificate (or willingness to obtain)

Important Requirements

• Due to the seasonal nature of the business:


• Availability is required over Christmas and New Year (including public holidays)


• Regular weekend work (typically one day per weekend)


• Limited annual leave during peak season (Dec–March)


• Flexibility to support after-hours operations when needed

Why Join Us?

• Work in one of New Zealand’s most beautiful coastal destinations
  


• Be part of a supportive and close-knit team


• Gain valuable leadership experience in a dynamic hospitality environment
  


• Contribute to memorable guest stays and outstanding online reviews

If you’re an energetic, people-focused leader who thrives in hospitality and takes pride in delivering exceptional service, we’d love to hear from you.