Employment Support Representative

Employment Support Representative

• Permanent, Full-time (37.55 hours per week)


• Job Connect Contact Centre Services – Ellerslie, Auckland


• Salary range: is $61,466 to $73,903 (dependant on your skills and experience)

If you like solving problems, thinking on your feet, and taking ownership of your work — this role is for you.

At Job Connect, we support New Zealanders into training, work readiness, and sustainable employment. As an Employment Support Representative, you’ll work with people who need more than a script — they need someone who can listen, think, and act.

Me pēhea te tuku tono | How to apply

You do not need to submit a cover letter. Instead, you will be asked to respond to two short questions as part of the application form (each with a 2000 character limit):

1. Tell us about a time you noticed a problem or opportunity that others hadn’t identified. What action did you take, and what was the outcome?
   We’re interested in how you think and approach situations, not just your job title.


2. This role requires balancing speed with accuracy. Can you give an example of how you manage detail and quality in a busy or high-pressure environment?

We’re interested in hearing your own experiences, perspectives and examples. You’re welcome to use tools to help you prepare your application, but your responses should reflect your words, thinking and experience. Authentic, genuine answers help us better understand how you would approach the role.

Note: Your responses to the application questions are essential to our assessment process. Applicants who are shortlisted will be notified and may be required to complete further assessments/testing.

Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please ensure your CV is up to date and take the time to complete the application questions thoroughly.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Applications close: 11.59pm on Sunday, 1st March 2026

Internal MSD applicants - Please apply through your myHR careers page at work.

For a further discussion about the role, please contact [email protected]

About MSD
 
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations