EN - Assistant Operations Manager

Full-time | Permanent

Are you passionate about delivering exceptional guest experiences and driving operational excellence? Join our dynamic team at Novotel & Ibis Rotorua Lakeside as an Assistant Operations Manager!

We are looking for a motivated and hands-on individual to support the day-to-day running of the hotel. In this role, you'll work closely with the Operations Manager and Heads of Department to ensure our guests enjoy seamless stays and our teams thrive.

Key Responsibilities:

• Oversee daily operations across the Food & Beverage and Front Office departments, maintaining the highest standards of service.

• Lead, motivate, and develop team members to consistently exceed guest expectations.

• Support with recruitment, training, and performance management.

• Drive continuous improvement initiatives, ensuring operational efficiency and guest satisfaction.

• Act as Duty Manager when required, handling guest queries and feedback promptly and professionally.

What We’re Looking For:

• Previous hotel management or supervisory experience in a 4 or 5-star property.

• A passion for hospitality and creating memorable guest experiences.

• Strong leadership, communication, and problem-solving skills.

• Ability to work flexibly, including weekends and evenings.

• Knowledge of hotel systems (Opera, Zambion, Microsoft Office) is an advantage.

Why Join Us?

• Competitive salary and staff benefits.

• Opportunities for career progression and professional development.

• Staff discounts on accommodation, dining, and wellness services.

• A supportive, inclusive, and energetic workplace culture.

Ready to take the next step in your hospitality career?

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.