Enterprise Customer Delivery Coordinator (12 Month Secondment)

Select how often (in days) to receive an alert:Title:  Enterprise Customer Delivery Coordinator (12 month secondment) At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau."If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people."As the Customer Delivery Coordinator within our Customer Success team you will support the delivery of outstanding customer experience to our largest and most complex customers.Working across multiple teams within One New Zealand and strategic vendors, you will coordinate across network infrastructure lifecycle activities, ensuring that core network equipment is refreshed as required and remains in vendor support. Ultimately helping our customers stay securely and reliably connected.Ko to mahi – what you'll do Forecasting of license lifecycle for customer equipment that our customer's managed services rely on.Tracking and forecasting all support milestones for CPE (software, security, hardware milestones etc)Coordination and support of inputs and activities required to enable replacement equipment e.g. site visits, SoW and BoM inputsProject Delivery support and coordination of change planning and impact assessmentsAssist with ongoing governance activities as part of the new TaaS CPE lifecycle programmeHelp to coordinate customer contract reviews for changes to support agreementsProvide customer comms templates for contract variations and monitor responsesOngoing updates to ensure equipment list CMDB is always up to date and accurateMonitor Cisco and NEC portals to clarify in and out of support dates for each piece of kit and support category (software, hardware etc)Tracking and forecasting all support milestones for CPE (software, security, hardware milestones etc)Na tou rourou - what you'll bring Effective communication skills written and verbalDetail oriented, a critical thinker able to spot opportunities for improvements, faults and achievementsExperience with data management, systems and tools that relate to project deliveryCalm and effective under pressureProcess improvement experience of continual; plan, do, adjustSome understanding of corporate and government ICT sales and service environmentsOne New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.A fully subsidised Southern Cross health insurance cover for you and your family.4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.Laptop, unlimited data plan, market leading cell-phone for business or personal use.Lifestyle leave where you can purchase an extra week or two of annual leave.Discounts on One New Zealand products, services and much more!At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.We stand to uplift, to support and to elevate others .#J-18808-Ljbffr