Entry Level Support Engineer

Ready to dive into the world of IT? Join us to learn by doing, work with awesome mentors, and start making a difference from your very first day!

What is the role

38 hour working week (Mon - Thu 8hrs & Fri 6 hours)

Based on-site in New Plymouth and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which requires strong attention to detail. 

• Must be a NZ Citizen or hold permanent residency


• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)


• Diagnose and troubleshoot technical issues reported by clients.


• Document and track client issues using a ticketing system. 


• Escalate unresolved issues to appropriate teams and follow up until resolution.


• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description. 

Who we are looking for

• Practical technical knowledge in supporting and implementing: 
  - Windows 11
  - Windows Server 2022
  - Azure Active Directory  
  - Firewalls (FortiGate)
  - Switching (Ruckus, HP, Allied Telesis)
  - Wireless (Ruckus, Aruba/HP, Aerohive)
  - Printers/Copiers

What we offer

• A friendly team environment with a strong technical support network. 


• Opportunity to work with the IT industry's latest technologies.


• Internal career growth for high performers and IT super-stars.


• An opportunity to earn while you learn.